Error Survey not compatible in offline mode IOS9

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Hi, I am having issues downloading survey for offline use with one device – iPad Mini IOS9.3 which worked back in Nov Nov 2016. I am running latest versions of Chrome & Firefox. I keep getting the error message survey not compatible. I am downloading without error on to other iOS and android devices, exact same browsers but latest OS. Private browsing is turned off. 

Lola Gill answered
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    Lola Gill 6.78K Rep.

    It definitely seem peculiar that the offline survey is not working with one specific device. Since it’s downloading fine with other devices, it’s likely not due to using incompatible features:

    https://help.surveygizmo.com/help/offline#supported-devices-browsers-and-surveygizmo-features

    If you are still running into this trouble, you may consider reaching out to SurveyGizmo Support via live chat or email as they will be able to troubleshoot your survey directly.

    Lola Gill answered
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