Error while paying for the subscription- no email response from support hero after 2 days

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Hi all wonderful people,

 

has anyone ever encountered this issue before? I could call the support no, unfortunately I live in different part of world and difficult time zones makes it hard to call.

I however, sent couple of request via email but did not receive ticket no or any solutions.

 

Regards 

Intrepid answered
    0

    Hi Dave,

    I’m so sorry for the trouble!

    You should have received a reply from one of our Support heroes last night. Your case has since been escalated to our Billing team. We hope to have this sorted out soon, at which point we will update you via the ticket.

    Thank you for your patience!

    David Domagalski
    Documentation Specialist | Customer Experience
    SurveyGizmo | http://surveygizmo.com

    Admin - SurveyGizmo answered
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      Hello. We are trying to upgrade and need your immediate assistance with error code 00942.

      Our agency had a preexisting Explorer account with you. We downgraded earlier today, however that was a mistake as we thought we were going to have access to basic survey capabilites, which turns out is not included as we had already maxed out 30 surveys on the previous plan.

      We are trying to upgrade the account, but I’ve tried two different cards to purchase and the screen reads the error 00942. It provided a phone number for help, which when called didn’t grant me the option to speak to customer support since I no longer have access due to the basic plan feature constraints. So this is the only way I can reach out to ask for assistance in upgrading our account. If we cannot upgrade by tomorrow, we will shop for a different survey survice.

      Thank you.

      Intrepid answered
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        Hi David,

        our problem is still not resolved. After numerous emails the ticket was sent to billing and than finance. And I got an email saying it should work now. However, The error is still the same( 00942). 

        U tried calling on 1800 number too but unfortunately I do not have support access codecor a direct extension of anyone to talk in this matter.

        this issue is now went to our managing director and he also sent an email . This explains the urgency of this 

        Admin - SurveyGizmo commented
          • Hi Dave,

            I checked with our Billing team and it looks like since posting this, you were able to successfully make payment. The Billing team will be issuing a receipt to you shortly. If you are still having trouble, please feel free to reply to the ticket.

            Best regards,

            David Domagalski
            Documentation Specialist | Customer Experience
            SurveyGizmo | http://surveygizmo.com

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