Error while paying for the subscription- no email response from support hero after 2 days

0

Hi all wonderful people,

 

has anyone ever encountered this issue before? I could call the support no, unfortunately I live in different part of world and difficult time zones makes it hard to call.

I however, sent couple of request via email but did not receive ticket no or any solutions.

 

Regards 

Syed Ahmed answered
    0

    Hi Dave,

    I’m so sorry for the trouble!

    You should have received a reply from one of our Support heroes last night. Your case has since been escalated to our Billing team. We hope to have this sorted out soon, at which point we will update you via the ticket.

    Thank you for your patience!

    David Domagalski
    Documentation Specialist | Customer Experience
    SurveyGizmo | http://surveygizmo.com

    Admin - SurveyGizmo answered
      0

      Hi David,

      our problem is still not resolved. After numerous emails the ticket was sent to billing and than finance. And I got an email saying it should work now. However, The error is still the same( 00942). 

      U tried calling on 1800 number too but unfortunately I do not have support access codecor a direct extension of anyone to talk in this matter.

      this issue is now went to our managing director and he also sent an email . This explains the urgency of this 

      Admin - SurveyGizmo commented
        • Hi Dave,

          I checked with our Billing team and it looks like since posting this, you were able to successfully make payment. The Billing team will be issuing a receipt to you shortly. If you are still having trouble, please feel free to reply to the ticket.

          Best regards,

          David Domagalski
          Documentation Specialist | Customer Experience
          SurveyGizmo | http://surveygizmo.com

        0

        Hello! I am experiencing the same problem when trying to purchase on the EU site.

        Admin - SurveyGizmo commented
          • Hi Helen,

            I’m very sorry for the trouble with the purchase process. I have opened a ticket on your behalf with our team so that we may take a closer look. You should have already received an email.

            We look forward to hearing back from you via the ticket.

            Best regards,

            David Domagalski
            Technical Writer | Customer Experience
            SurveyGizmo | http://surveygizmo.com

          0

          I am having the same problem and I am in the same situation: can’t have phone support because I didn’t upgrade and cannot upgrade because I have no phone support! Brilliant!

          Syed Ahmed answered
            ×

            Login

            Question stats

            • Active
            • Views5098 times
            • Answers4 answers
            • Followers1 follower