Error while paying for the subscription- no email response from support hero after 2 days


Hi all wonderful people,


has anyone ever encountered this issue before? I could call the support no, unfortunately I live in different part of world and difficult time zones makes it hard to call.

I however, sent couple of request via email but did not receive ticket no or any solutions.



Intrepid answered

    Hi David,

    our problem is still not resolved. After numerous emails the ticket was sent to billing and than finance. And I got an email saying it should work now. However, The error is still the same( 00942). 

    U tried calling on 1800 number too but unfortunately I do not have support access codecor a direct extension of anyone to talk in this matter.

    this issue is now went to our managing director and he also sent an email . This explains the urgency of this 

    Admin - SurveyGizmo commented
      • Hi Dave,

        I checked with our Billing team and it looks like since posting this, you were able to successfully make payment. The Billing team will be issuing a receipt to you shortly. If you are still having trouble, please feel free to reply to the ticket.

        Best regards,

        David Domagalski
        Documentation Specialist | Customer Experience
        SurveyGizmo |


      Hi Dave,

      I’m so sorry for the trouble!

      You should have received a reply from one of our Support heroes last night. Your case has since been escalated to our Billing team. We hope to have this sorted out soon, at which point we will update you via the ticket.

      Thank you for your patience!

      David Domagalski
      Documentation Specialist | Customer Experience
      SurveyGizmo |

      Admin - SurveyGizmo answered


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