Error downloading to .xls ?


Hi guys, I’m currently trying to download a survey that contains mostly “Textbox Grid” questions, some of them have the “Other-Write in” Rows option. When I choose the option to download to a .xls document, after the column of the “Other – Write in” row it appears a column with the text of my question followed by a 5 within the same cell (literally, it’s the text, followed by  :, and then a five) and another column with the text of my question followed by a 8.

Does anyone know why is that? 

Thanks in advance!

Modara answered

    It sounds like the Textbox grid is being exported as expected:

    The numbers 5 & 8 are likely referring to either your textbox grid columns or rows – I’m not sure if you have numbers in the Textbox grid question rows or columns? If not, it may be a good idea to reach out to SurveyGizmo Support as they will be able to take a look at your survey and troubleshoot directly:

    Hope this helps!

    Dominic Sharpe answered


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