I’ve been looking over the documentation on API Request Limits so I can do large imports while ensuring I don’t overcome the limit, but I realized there’s some information missing from the documentation.
Namely, against what are these limits counted – corporate account, user account, or IP address? Also, is the limited counted as an average for the month, or is it simply a minute-to-minute timeout? While I don’t foresee it happening, if my application were to hit our limits, I want to make sure we won’t be stuck for the rest of the month, and if so, that it tracks overall API requests. Similarly, how I track it on my end (per user, altogether, etc) depends on how it’s counted on your end.
One of our Community Moderators alerted us of this post and I thought I would provide some clarification regarding your questions.
The API request limits are per account rather than per user. Additionally, this is a minute-to-minute timeout, rather than a monthly average.
We will be updating our Request Limit documentation with this information.
Thank you for posting to the SurveyGizmo Community – great questions!
Survey Explorer & Advanced Support Technician
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