By what entity and over what time frame are API request limits counted?

0

Hello, 

I’ve been looking over the documentation on API Request Limits so I can do large imports while ensuring I don’t overcome the limit, but I realized there’s some information missing from the documentation.

Namely, against what are these limits counted – corporate account, user account, or IP address? Also, is the limited counted as an average for the month, or is it simply a minute-to-minute timeout? While I don’t foresee it happening, if my application were to hit our limits, I want to make sure we won’t be stuck for the rest of the month, and if so, that it tracks overall API requests. Similarly, how I track it on my end (per user, altogether, etc) depends on how it’s counted on your end.

 

Thanks!

 

-Jesse

SG Admin answered
    0

    Hi Jesse,

    One of our Community Moderators alerted us of this post and I thought I would provide some clarification regarding your questions.

    The API request limits are per account rather than per user. Additionally, this is a minute-to-minute timeout, rather than a monthly average.

    We will be updating our Request Limit documentation with this information.

    Thank you for posting to the SurveyGizmo Community – great questions!

    Cheers,

    David Domagalski
    Survey Explorer & Advanced Support Technician
    SurveyGizmo | http://surveygizmo.com

    SG Admin answered
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