Email delivery insights

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We use Survey Gizmo to build quarterly surveys we send to all of our customers.  We build the survey in SG and use SalesForce to send the surveys.  We’re not getting anywhere near the number of survey responses that we’re looking for.  However, Salesforce does not provide insight into deliver-ability, bounce types and rates, open and click rate.  Does anyone know if we use Survey Gizmo to send the surveys if they offer email insights mentioned above>

Lola Gill answered
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    Lola Gill 6.78K Rep.

    SurveyGizmo doesn’t provide quite the detail that you are looking for in terms of email insights, but I would recommend taking a look at this article (it should give you a good overview of what you do have access to):

    https://help.surveygizmo.com/help/monitor-contacts

    Hope this helps!

    Lola Gill answered
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