Email campaign not sending


Email campaign is stuck on 200 and the other 3800 just ays waiting

markisoftwaresolutionscomau asked

    Yes i have read this but.  But it has been over a week and no more have been sent.  It says that they would send every 30 minutes.

    I can only assume it has been cancelled although the 3800 emails says waiting not cancelled.

    So i will try to cancel this and send again and see what happens this time

    markisoftwaresolutionscomau answered
      • It takes a bit longer than 30 minutes, but not a week! I suggest checking your delivery statistics and seeing if there are more than 10% of bouncebacks (in your case, 20 bouncebacks).

        If there are, export your Status Log (Found on the Contacts of your campaign, at the bottom – “Export Contacts With Send Status”) and remove the bouncebacks and those that were sent successfully, clean the remaining (unsent) emails as best as you can, and re-send in a NEW campaign.


      Hi there,

      SurveyGizmo sends out 5% or 400 contacts (whichever is higher) whenever your sample is 2,000 or greater. This is part of their deliverability best practices to try and limit the number of bouncebacks being sent, as this affects SG’s IP.

      If you would like more info, please refer to the following link:


      Rhys Slattery answered


        Question stats

        • Active
        • Views6200 times
        • Answers2 answers
        • Followers0 followers