Email Campaign – closed or open?


I’ve set up an email campaign for a survey that is currently open. When I send myself a test email, the link in the email takes me to a “sorry, this survey is closed” page. 

I’ve tried re-inserting the survey link merge code in all the campaign messages but it hasn’t fixed the problem.

This is copied from last year’s email campaign; could that be causing this to happen? 

The survey is titled EM-O 2017-2019 Contract Ratification Vote, and it is due to go out Monday 12/18 at 6:00 a.m.


Please help – thank you!

Joanne Wald 


Lola Gill answered
    Lola Gill 6.99K Rep.

    Thanks for posting on the Community forum!

    Since you copied the survey, maybe there is a previous close date that is still applied. You can check this by going to Advanced > General:

    There is also a chance that the Email Campaign has its own open/close date. You can check this via the campaign’s Advanced Settings:

    I hope this helps!

    Lola Gill answered


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