[Solved] email campaign

0

Hello,

I am copying a survey from last year and want to use the same email message and reminder, but I can’t find it – only the actual survey.

Now I went ahead and created a new email message, that I saved and tested. But now, when I want to make some changes to that one – it’s gone again… Back to standard settings

What am I doing wrong here.

Thanks in advance for your help.

 

Mette

Mette Stenstru asked

    Best answer

    0

    You have two choices:

    1] Open the email campaign and click on the ADVANCED SETTINGS link in the upper right corner.  To the right of the CAN-SPAM field you will see a link called MANAGE ADDRESSES.  Click on that and add the correct address.  Make sure that when you finish that you select the new address and press SAVE.

    2] If you do not want an address to appear at all, you will have to contact SurveyGizmo Support (https://community.surveygizmo.com/email-a-support-hero/)and ask them to give you a no footer address option.  You need a valid reason for this option.

    One workaround that you might want to consider – add a large number of line breaks (<br/>) to the end of your email message.  You are doing this in order to push the address and unsubscribe link out of sight on most email preview screens.

    Jim Wetherill answered
      0

      Hey again – I figured it out – but now, I have another question. I’m preparing this survey out for a client – so I don’t want my company’s physical address in the footer. But the system keeps putting it back in, when I delete it. What to do?

       

      Thanks,

      Mette

      Mette Stenstru answered
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