email campaigh

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How do i make sure the email campaign is working? i have set up a campaign and although Survey Gizmo says the emails have gone out, companies are not receiving them.  I have checked with 2 companies and had them check their spam and had their IT departments check their firewalls, and they claim the emails did not make it to their systems.

I am absolutely stuck as i cannot process my survey.

What can i do?

Dominic Sharpe answered
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    I suggest that you read thru SurveyGizmo’s best practices documentation for email campaigns:

    https://help.surveygizmo.com/help/best-practices-how-to-improve-your-survey-email-invitations

    https://help.surveygizmo.com/help/email-deliverability

    https://help.surveygizmo.com/help/change-from-address#change-the-from-email-address-in-email-campaigns

    I recommend that you review the ‘change-from-address’ article and read the “It is important to note….” block very carefully.  In our experience, this is the reason for most email failures, and it is one of the easiest to fix.

     

     

     

    Jim W (Moderator) edited answer
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      You might also consider downloading the email campaign status log file:

      https://help.surveygizmo.com/help/monitor-contacts

      This will should let you see any bounced emails that might have occurred.

      Hope this helps!

      Dominic Sharpe answered
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