Email Bounces

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We are not receiving the bounce information on addresses that are undeliverable. Several people did not receive the survey. We sent independent emails to their addresses and found that they were undeliverable. Why did we not receive a bounce count for these?

Dominic Sharpe answered
    1

    Assuming you are referring to emails that were sent through a SurveyGizmo Email Campaign, have you specified a reply-to address for these in the campaign:

    http://help.surveygizmo.com/help/article/link/share-survey-via-email#1-campaign-designer

    Dominic Sharpe answered
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