Email alert when preset condition is met

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Is it possible to get email alert when preset condition(s) is met (e.g. NPS below threshold)?

Lola Gill answered
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    Lola Gill 6.78K Rep.

    Yes, this is definitely possible. You would create a Send Email Action and then use Logic Conditions to trigger the email based on answers from your survey.

    This help article should help:

    https://help.surveygizmo.com/help/send-email-on-negative-customer-feedback

    Hope this helps clarify!

    Lola Gill answered
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