email address when score is low

0

Hi there,

I’d like to have the email from the person answering to the survey but only if answers are not satisfactory. By default email question is not displayed and I’d like to have this in a repeated way meaning that for each question I need to have this email address question “Please fill in your email address to come back to you” but I do not expect re entering the email if already filled in previously. Hope I’m clear enough?

How can I manage this?

Thanks for your answers

Dominic Sharpe answered
    0

    You would need to use Question Logic to trigger the email question to show based on the unsatisfactory answers:

    https://help.surveygizmo.com/help/setup-question-logic

    As for pre-populating the subsequent email questions with the email address provided in the first email question, you would want to use the Simple Piping feature described here:

    https://help.surveygizmo.com/help/simple-piping

    This feature allows you to use a merge code to get the answer to the original email question and populate it into the follow-up email questions.

    Hope this helps you get started!

    Dominic Sharpe answered
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