How do I eliminate garbage on the Thank You page?


A year ago I created a survey in a Basic account. Then I went away for several months, and now I am back. I simplified the survey and am now using it through a free account. I am very happy except for one miserable glitch: The “Thank You” page at the end displays not only my revised (this year’s) text that I want on the Thank You page. After that (lower on the page) it also displays a bunch of text that I created last year. I cannot figure out how to get rid of this additional unwanted text, which will simiply confuse my survey respondents. I have tried everything and I cannot find a way to access the text and change it to null. I think this may be a bug in the SurveyGizmo software. Perhaps by buying a more expensive plan I could gain access and eliminate it. But I don’t think SurveyGizmo intends to operate in such a way (ie., holding us hostage to our own previous creations).

Any ideas on what I might do?

  Thank you –D.O.

Admin - SurveyGizmo answered

    Hi Doug!

    I’m very sorry for the trouble with editing the content on your survey Thank You page! I have opened a Support Ticket on your behalf so that we can look into this issue for you.

    You should have already received an email. Please reply there and our Support Team will help get this sorted out.

    Best regards,

    David Domagalski
    Documentation Specialist | Customer Experience
    SurveyGizmo |

    Admin - SurveyGizmo answered


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