Edit survey message without coding showing up



I am having trouble sending my survey email; sometimes the coding pops up when I am trying to edit my email message, and sometimes it does not. When the coding does show up, it is difficult to format and send my email quickly. 


Would you be able to help me figure out how to format my email each time without the coding popping up? I am following the directions to edit the email but it is not working consistently. 

Thank you!!!

HR asked


    Could it be you’re in plain text view instead of html view?

    Also check if you have selected this button?


    Zi Siang answered


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