Why can’t I download a powerpoint report in the new standard format?

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I can run a legacy report and download a powerpoint, but whenever I try to download a standard report I have issues.  Word and powerpoint downloads are blank, and the PDF download says “failed to load”. How do I get a powerpoint version of the standard report?

 

Dominic Sharpe answered
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    I haven’t run into download problems with the Standard Report, which might mean that there is something specific to your survey/report that is contributing to the issue.

    Are you seeing this with all Standard Reports or just one specific Standard Report that you are working with? If it’s just one specific report, I suggest trying to create a new report – in case something strange happened with the original report.

    If that doesn’t solve it, I suggest reaching out to SG Support via live chat or email to have them troubleshoot the problem.

    Hope this helps!

    Dominic Sharpe answered
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