Why don’t keyboards appear to fill in blanks?

  • I seem to have a problem with the surveys after I’ve embedded survey into an email. I receive the email and can see the survey. The one issue are questions that require you to fill in a blank space. For some reason when I click those fields no keyboard pops up on my tablet or mobile device. Can you advise why this issue may occur?
Dominic Sharpe answered

    Can you expand on how the survey has been embedded in an email? Is this via a custom setup of/HTML customization? The fact that the survey is embedded in an email may be the reason that the keyboard does not show up on tablet/mobile devices – since the email client is not a browser.

    If you are able to provide some additional details, that may help other users in this forum provide some tips/guidance.


    Dominic Sharpe answered


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