Why don’t keyboards appear to fill in blanks?

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  • I seem to have a problem with the surveys after I’ve embedded survey into an email. I receive the email and can see the survey. The one issue are questions that require you to fill in a blank space. For some reason when I click those fields no keyboard pops up on my tablet or mobile device. Can you advise why this issue may occur?
Dominic Sharpe answered
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    Can you expand on how the survey has been embedded in an email? Is this via a custom setup of/HTML customization? The fact that the survey is embedded in an email may be the reason that the keyboard does not show up on tablet/mobile devices – since the email client is not a browser.

    If you are able to provide some additional details, that may help other users in this forum provide some tips/guidance.

    Cheers!

    Dominic Sharpe answered
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