My disqualifier is disqualifying participants that shouldn’t be disqualified


Hi! so my disqualifier is not working. I want to filter out some participants that are under 18 and over 50, but i´ve seen data of participants that have been disqualified when they type they are 25, 41 or 33 years old (these are just some of the numbers). The filter is working most of the time, but how can I fix this issue? I don’t understand what is wrong… Please help!

Dominic Sharpe answered

    Thanks for posting to the SurveyGizmo Community forum!

    Other users on the forum cannot access your account so it is a bit difficult to know what exactly is causing the issue. My guess would be that there is an issue with the logic condition, perhaps if you have multiple conditions, the ‘and’ / ‘or’ options that join conditions could need some adjusting.

    If that’s not the case, I recommend reaching out to SurveyGizmo Support as they will be able to access your account and troubleshoot directly:

    Hope this helps!

    Dominic Sharpe answered


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