display problems on iPhone


Survey taker reports to me that questions 20, 21 and 22 do not display the radio buttons or text for making a selection.  It displays only the column heading.  (RADIO BUTTON GRID)

He was using an iPhone 6.

What happened?  How do I fix it?



willowchasesurvey asked

    Hey Jay – In the past I’ve seen this with people using really high security settings – what I’ve done to fix it is go to Style>Layout>Layout Options and checked Use Default Browser Icons for Radio Buttons and Checkboxes. Hope that helps!

    Lizzy Tekkel answered

      Hi Jay,

      Without being able to jump in their and check it out for you I can only recommend to use your developer tools to emulate an iPhone 6. I prefer using Google Chrome Developer Tools.

      You can check the html to see if the buttons/text are rendered and just hidden or if they are completely missing. This can help me diagnose the problem, sometimes it is as easy as changing the button on the Styles Tab to use default icons for different web browsers.

      Jacob Hayslett answered


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