Difficulties setting up standard report


Hi, I am having some difficulties setting up a standard report. For example:

Why two of my charts have different size in the report when their sizes in the “edit report element” are the same? Both set to medium which is also the global report option for charts.

Why I cannot see the “response count” element I inserted in the report online? I cannot see it only however it shows in the downloaded pdf but not in the word version.

Any feedback will be appreciated. Thanks.

Dominic Sharpe answered

    I have seen chart sizes be a bit smaller if the charts have a lot of text in the labels – is that the case in your report? For example, do the charts that have text with long labels appear smaller?

    You might try creating a new report to see if this jump starts everything. My apologies for the generalized tips – it’s a bit tricky as users in the Community do not have access to your report.

    If this doesn’t address the problems, you may need to reach out to SurveyGizmo Support for further troubleshooting:


    Dominic Sharpe answered


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