Why is there a difference between the automatic reports, and the data I download?

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It looks like there’s a difference in the data reported in the system’s automatic reports, and the data I see when I download individual responses. Specifically, the system’s report says that 6 people bought a particular kind of product, but when I look at the individual responses, I count 29 people saying they bought this product.

I assume I’m misreading something. Can someone point me in the right direction?

Thanks!

Jacob H (Moderator) answered
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    Hi Jennifer,

    The only thing I can recommend from personal experience is checking your filters on the survey as a whole or the single question itself. Sometimes I forget some of the filters I set and it can do the same thing to me. 

    If that is not the issue I think someone from the SG Support Team will need to assist you with it.

    Jennifer Chase commented
      • Thanks for your response! I haven’t set any filters whatsoever when looking at either the system’s automatic reports, or when I’ve downloaded the individual responses.

        I emailed SG yesterday, but haven’t received a response yet. I also tried the chat function, but keep getting the message that no one is available. So thought I’d try the community as a last resort…

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