[Solved] Did you already encounter a “non delivery ” email issue when you invite others to test ?

0

Hi,

I tried several times to “invite others to test” my survey but each time I received an email that notified the delivery has failed. Below the text message.

 

Delivery has failed to these recipients or groups:

“Email adress”
A problem occurred during the delivery of this message to this e-mail address. Try sending this message again. If the problem continues, please contact your helpdesk.

The following organization rejected your message: smtp1.XXXX.net (xxx.xx.xxx.xx).

 

Do you already encounter this type of issue and do you have a suggestion to fix it?

Thank you for your help regarding this matter.

Laetitia Ratier asked

    Best answer

    0

    Hmm, it sounds like your email system may be blocking our email sends. Your IT team should be able to fix this by whitelist our IP addresses! I’ll create a ticket for you and send those IPs along.

    Caitlin - SurveyGizmo answered
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