I have a day left for trial and want to switch my email address to a student account before I activate the account


I recently started a trial  account and created a survey. I have decided that I want to activate my account so that I can continue developing my research project. I am  a doctoral student and this project is towards my degree, however, when I first signed up with Survey Gizmo I  set up the account in gmail. I have since learned from a sales rep that there are benefits to using my student email for my Gizmo account.

How can I change my username to my student account?

Please note that since my trial period is just about over, I really need a response as immediately as possible so that I can activate my account and continue working on the survey that I have developed.

Admin - SurveyGizmo answered

    Hi there,

    The survey that you developed during your trial will definitely be saved should your trial expire prior to upgrading.

    Having said that, as long as you have access to your account (if the trial has yet to expire), you can update your login and contact information from inside the account.

    To update your login email, follow these steps:


    To change your account and billing contact information, follow these steps:


    I hope this helps!

    David Domagalski
    Documentation Specialist
    SurveyGizmo | http://surveygizmo.com

    Admin - SurveyGizmo answered

      I have flagged your posting for the attention of SurveyGizmo Support.  Unfortunately, none of the other users on the Community Forum will be unable to help you with your request.

      jchisholmbritt commented
        • Thanks, Jim. I sent messages to (2) reps who reached out to me when I started the trial. I am eager to move forward, and I just want to assure that wile I wait I do not have problems saving the survey that I already developed.

          Is there a way to recapture my survey, in the event that Support gets back to me post-trial period?



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