My dashboard filters reset themselves

1

Hello,

Each day I go into my account,  the filter settings on the Dashboard disappear from my previous log in. This has been happening since last week or so. Is there a way to help them “stick”?

SG Admin answered
    0

    Hello! 

    I have been experiencing the same thing for a while now both on Safari and Chrome. We have multi user account and other users also experience the same issue. 

    Name, Responses, Date Updated are the standard, and I usually add the columns:

    -Status

    -Data Created

    -Created by

    -Folder

    -Team (sometimes)

     

    Logging out and back in or closing/re opening the window usually reset them to the 3 original columns. 

     

    I thought I would test adding one at a time to be able to reply to Dominic’s query above – does it happen to specific columns…  

    I just tried saving one at a time while logging out then back in between each one. Doing so seems to have worked for now and they are all staying which hasn’t happened for some time now!!

    Does adding one at a time and saving rather than adding multiple columns work for you guys?

    Nikki Van de Scheu commented
      • Ah, 3 hours has passed. I was auto logged out, came back and sign in and the saved filters have reverted back to the standard 3 columns :(

      0

      Hi all,

      Thank you for posting to the SurveyGizmo Community board. My apologies for the trouble with your dashboard customizations.

      Our Development Team is working on updates to the Dashboard which should address this issue. We have posted this as a Known Issue here:

      https://community.surveygizmo.com/questions/question/known-issue-dashboard-dashboard-customized-columns-resetting-to-default-settings-when-customers-log-back-in-like-the-status-column/

      You can subscribe to this issue at the above link to be notified once it’s been addressed.

      Thank you again!

      David Domagalski
      Survey Explorer & Documentation Specialist
      SurveyGizmo | http://surveygizmo.com

      SG Admin answered
        0

        Are you seeing this happen with the columns on the dashboard specifically? Do you have other users on your account that are seeing the same thing?

        I’m curious if this is happening with specific columns…

        Dominic Sharpe answered
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