Custom Report is not showing all active fields selected

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My custom report used to show certain active fields that were selected from the survey. However, for whatever reason, it no longer does. When I go to Customize Report, the active fields I want to show on the export are selected; however, when I run the report and extract it, it is missing some fields such as Name, Email Address, etc.

Dominic Sharpe answered
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    What type of report are you working with (Standard, Crosstab, Comparison, etc.)? Or is it perhaps an Export (CSV)? Are you still seeing this issue?

    It’s a bit difficult to diagnose these types of issues via the Community forum as other SG users don’t have access to your account. My first suggestion is to re-create the report that you are working with to see if the issue persists there.

    If you are still seeing the problem it’s likely a good idea to reach out to SurveyGizmo’s Support Team via phone/email as they will be able to take a look at the report directly to troubleshoot:

    https://help.surveygizmo.com/help/surveygizmo-support-hours

    I hope this helps!

    Dominic Sharpe answered
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