CSV Exports stops at 4% in the initial ‘gathering the data’ phase



I have downloaded from other surveys without difficulty.  My latest survey is causing problems

There are at least 3 ways of Exporting or Downloading to CSV – all of them stop at 4%, and the progress bar turns red.

I can view the individual responses just fine…


Any ideas would be appreciated.



Chris Betts348295 answered

    Yes, I experienced rpt download delays/halts yesterday as well. This was a temporary slowdown I attributed to post-holiday overload – too many users trying to all get caught up at the same time.

    Chris Betts348295 answered

      Hi Roy,

      It looks like perhaps this was related to some system-wide issues that SurveyGizmo was reporting yesterday. You can visit their status page for additional details:


      If you are still seeing these issues today, I suggest reaching out to SurveyGizmo Support for troubleshooting assistance:


      Dominic Sharpe answered


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