There are very few functions available for free accounts, but creating a crosstab report seems to be one that is allowed (there is no lock symbol on it). However, when clicking create a crosstab report, a full conventional report shows with no obvious way to choose the question you want as the defining one. If I want to do a crosstab of the age brackets of my respondents against each of the other questions, there seems to be no way to select that. Am I missing something?
Crosstabs are not available on my Free Account and the per the documentation, it is available to Pro and Team Edition plans only:
Perhaps there is something that has not quite updated within your account? You might need to reach out to SG Support and have them take a look into this (firstname.lastname@example.org).
Hope this helps!
Thanks, Lola… that is a big loss for me… because I used to be able to do crosstabs (and as noted, it is still listed as an option in my interface).