I want to be able to sort open text by an answer to a grid of questions. For example; those that chose not at all likely to purchase individual items were sent to an open text to tell us why. I want to be able to categorize under each item the response as to why they didn’t purchase. Cross tab and segmentation is not working for this that I can tell.
@dawn : It sounds like you might want to check out our Open Text Analysis tool. Using Open Text Analysis, you can read through responses to each open text question in your survey and bucket them into categories. This allows you to report on textboxes, essays and other textboxes as a pie chart or bar chart!
Here’s a tutorial with more info:
I hope this helps!
SurveyGizmo Customer Experience Team