I’m interested in adding a new segment in the Compare section of a standard report. A question was asked to classify participants. There were 4 choices total. I would like to have 2 segments total. 1 segment is one of the choices available (i.e. Undergraduate) and 1 segment is 2 of the other choices combined together (i.e. Medical Student and MD/PhD together). I’m having a lousy, frustrating time figuring out how to combine the 2 answer choices as 1 group/segment.
I’ve tried using the logic under Create Advanced Segment, but nothing I try allows me to save the segment. The Save Segment(s) button is actually always dulled out so I can’t ever choose it.
Can someone let me know if what I’m attempting is possible? And if so, how I can accomplish it?
I’m having great difficulty getting this to work also.
The feature makes sense. In my case i’m trying to create two groups from 5 responses to a question on frequency of usage. I successfully create “Frequent users” segment (those who respond daily, weekly, monthly).
However, when I create a second segment (for the “infrequent users” (responded “annually” or “less than once annually”)) neither segment displays properly. Even if I drop the Frequent users segment, the “infrequent users” segment displays no data.
It’s almost as if the tool will not permit a second segment to be defined at all?
When building segments, one option will allow you to ‘Create Advanced Segments’ which gives you the option to build a more specific logic rule for your segment:
Using this ‘advanced segment’ you will be able to create a condition based on two answers from the question that the segment is based on.
Hope this helps!
Actually, while playing around with my copied report just now, I had a different problem where part of the advanced segment form was being displayed when it should not have been. I was making lots of changes trying to see if I could get the kind of error you were seeing and this is as close as I came. Reloading the page fixed the particular issue I had.
If your issue persists, you may need to contact SurveyGizmo support directly.
I have done almost exactly what you are describing without problems.