Couldn’t find contact details , although existence when check contact details ?

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 When trying to export responses as < CSV/Excel > or even check individual responses , I couldn’t find the contact details which had been uploaded and mapped on starting the campaigns.

 

Appreciate your help 

Employee Satisfaction Mailer asked
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    Are you selecting the INCLUDE SURVEY CAMPAIGN DATA option when you create the export?

    Jim W (Moderator) answered
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      The following attributes were obtained After exporting responses including ” SURVEY CAMPAIGN DATA ” :

      But I didn’t find Contact Details even after including the created campaigns from Filter <-  ” Edit Report Settings ”  :

      • Response ID
      • Time Started
      • Date Submitted
      • Status
      • Legacy Comments
      • Comments
      • Language
      • RefererExtended
      • Referer
      • SessionID
      • User Agent
      • Extended User
      • AgentTags

       

      Employee Satisfaction Mailer answered
        • Question – when you first created the EXPORT, did you select the INCLUDE SURVEY CAMPAIGN DATA from the DISPLAY OPTIONS? This option must be selected when the EXPORT is created – it cannot be added through the FILTER setting afterwards.

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