[Solved] Couldn’t export data from a project…. took a long time and still shown “Preparing Export… (This might take up to 58 minutes)”


As captioned, we are trying to export data from our survey project “User Feedback (2015) – Use of Technology -Retail – Master”.

It was fine an hour ago when the record count was ~650. Now the record counts go up to >670 and the above situation occur. There are around 670 columns in the table.



Tu Nguyen answered

    Best answer


    Hi Kevin! This sounds very much like an issue SurveyGizmo had experienced last Thursday evening/Friday morning. Reports and exports were getting stuck as you describe – it was resolved as soon as our team became aware of it, so you should no longer have any troubles running your exports :)

    Nathan - Survey Astronaut answered

      I have had this issue since yesterday. It stuck forever at 1%. Please help as we need to meet our report deadline. Thanks so much!

      Tu Nguyen answered


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