[Solved] Couldn’t export data from a project…. took a long time and still shown “Preparing Export… (This might take up to 58 minutes)”

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As captioned, we are trying to export data from our survey project “User Feedback (2015) – Use of Technology -Retail – Master”.

It was fine an hour ago when the record count was ~650. Now the record counts go up to >670 and the above situation occur. There are around 670 columns in the table.

 

 

Tu Nguyen answered

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    Hi Kevin! This sounds very much like an issue SurveyGizmo had experienced last Thursday evening/Friday morning. Reports and exports were getting stuck as you describe – it was resolved as soon as our team became aware of it, so you should no longer have any troubles running your exports :)

    Nathan - Survey Astronaut answered
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      I have had this issue since yesterday. It stuck forever at 1%. Please help as we need to meet our report deadline. Thanks so much!

      Tu Nguyen answered
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