I’m repeating a survey from last year, where we had a problem with the campaign mail, see image attached. Danish letters ÆØ and Å didn’t convert in the mail. I think, we solved it – but I want to make absolutely sure, that this wont happen this year, so how do I check. It looks fine when I test it, but how do I know for certain, before sending it out widely.
Problem is, that we didn’t realise the problem until we satrted getting examples like the attached back. As far as I remember, it’s something to do with HTML – but I just want to be sure, so we don’t make the same mistake…
Last time, you told me to make sure, that the message format was ‘HTML & Text’, but I think the platform has changed since then. Is Message HTML as opposed to Plain Text option, see attached?