I’m repeating a survey from last year, where we had a problem with the campaign mail, see image attached. Danish letters ÆØ and Å didn’t convert in the mail. I think, we solved it – but I want to make absolutely sure, that this wont happen this year, so how do I check. It looks fine when I test it, but how do I know for certain, before sending it out widely.
Last time, you told me to make sure, that the message format was ‘HTML & Text’, but I think the platform has changed since then. Is Message HTML as opposed to Plain Text option, see attached?
Problem is, that we didn’t realise the problem until we satrted getting examples like the attached back. As far as I remember, it’s something to do with HTML – but I just want to be sure, so we don’t make the same mistake…