[Solved] Contact List Download


I deleted all contacts because the first and last name were in the same box on the spreadsheet.  I separated them and now want to upload the same file again but the system won’t let me.  Says they’re all dupes.  But shows no contacts in the list. Help!

Dominic Sharpe selected answer

    Best answer


    You will still need to select the ‘allow’ duplicates if uploading a previously uploaded contact list to the same email campaign.

    The issue here is that the deleted contacts have a status of deleted rather than being permanently removed from the campaign – so if you want to upload the same email addresses again with updated information, you will need to select ‘allow duplicates’.

    As an alternate option, you can copy your campaign altogether and upload your corrected list there without running into the duplicate issue.

    I hope this helps!

    Dominic Sharpe selected as best answer


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