“Contact Info Needed” even though address is defined and seleted


I have an address selected for my Send an Email Campaign, but I keep seeing this error and cannot even see a test:


Contact Info NeededEmails cannot be sent or scheduled until contact information is updated.(Learn more about CAN-SPAM requirements)


Why am I getting an error if there is an address defined?

Chad Wilco answered

    Hey there Melissa, the error message you’re seeing usually means you don’t have a physical address listed on your sg account.  You might want to check to make sure you have an address there and if not, put in your organization’s physical address.  Hopefully this helps!

    Chad Wilco answered


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