I have sent 3 emails to the billing team asking for support – no reaction.
For the current invoice I see the status “paid” in our dashboard. So I wonder why I still get the message on the dashboard telling me to renew the account. I cannot afford that my account will be closed by accident (because of some projects running on the platform).Please advise.
How do I find a copy of all invoices from 2017 for tax purposes?
Thank you for posting on the Community Forum!
I’m very sorry for the billing troubles. I have spoken with our Support Team and they were able to correct this issue on your account – you should not be seeing the ‘account expired’ message in your account any more.
Our Support Team has since responded to your recent support ticket to provide additional details.
I’m sorry for the trouble that this caused!
Documentation Specialist | Customer Experience
SurveyGizmo | http://surveygizmo.com
I have flagged your posting for the attention of SurveyGizmo Support. Unfortunately none of the other SurveyGizmo users on the community forum will be able to help you with this problem.