How can I contact the billing team?

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I have sent 3 emails to the billing team asking for support – no reaction.

For the current invoice I see the status “paid” in our dashboard. So I wonder why I still get the message on the dashboard telling me to renew the account. I cannot afford that my account will be closed by accident (because of some projects running on the platform).Please advise. 

pattyhansen1 answered
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    How do I find a copy of all invoices from 2017 for tax purposes? 

    pattyhansen1 answered
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      Hi there,

      Thank you for posting on the Community Forum!

      I’m very sorry for the billing troubles. I have spoken with our Support Team and they were able to correct this issue on your account – you should not be seeing the ‘account expired’ message in your account any more.

      Our Support Team has since responded to your recent support ticket to provide additional details.

      I’m sorry for the trouble that this caused!

      Best regards,

      David Domagalski
      Documentation Specialist | Customer Experience
      SurveyGizmo | http://surveygizmo.com

      Admin - SurveyGizmo edited answer
        • Thanks a lot.
          Thumbs up for your tool anyway. I have been working with online survey tools for about 13 years now. And this one is really great value for money.

          Best regards from Germany

        • Thank you very much :) It’s always great to hear that from our customers.

          I’m happy to hear that we were able to assist!

          David Domagalski
          Documentation Specialist | Customer Experience
          SurveyGizmo | http://surveygizmo.com

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        I have flagged your posting for the attention of SurveyGizmo Support.  Unfortunately none of the other SurveyGizmo users on the community forum will be able to help you with this problem.  

        KeiS510696 commented
          • Thanks.
            I know that the users won´t help me … but that visibility helps to get an answer from your support. :-)

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