Connection to Google Drive Drops Often

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i have a survey with google integration.  works great, except that every day it seems to drop the connection with the following error.  

“Error refreshing the OAuth2 token, message: ‘{ “error” : “invalid_request”, “error_description” : “Missing required parameter: refresh_token” }'”

i have to disconnect my account and reconnect – then all is good again.  i am about to launch a major survey and am concerned the connection will break midstream.

thank you.

Lola Gill answered
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    Lola Gill 6.78K Rep.

    Per what you have posted it seems like you have set up the connection appropriately – since it sounds like you have been able to successfully pass data into the spreadsheet.

    In looking at the documentation (specifically for connecting the accounts), the main thing that jumps out at me is the section that says “You will be taken to a Google sign-in page and then asked to accept our request for permissions to your Google account. Once it’s set up properly, you should see a little green check mark under the Status column if your account is properly linked.”

    I am assuming you have gone through this step? (likely a couple of times)

    Are you passing large amounts of data via the integration?

    If you continue to see an issue with the connection, I might suggest reaching out to SurveyGizmo Support for troubleshooting. You can reach support via chat: https://help.surveygizmo.com/help/chat-with-a-hero or you can submit a ticket via support@sgizmo.com

    Cheers!

    Lola Gill answered
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