Comparison segment reports stopped working


Hi there – I have 2 reports with simple segmentation based on the user field “organization” – these stopped working 24 hours and are now returning no data. Has something happened?

christinacheng answered
    Lola Gill 6.97K Rep.

    Are you still seeing this issue? As a first troubleshooting step, I suggest creating a new report and applying the segments there to see if the issue is still presented there.

    Hope this helps!

    Lola Gill answered

      Hi Lola – the segments are now appearing back in the report – note that for some question types eg word clouds they worked fine. For others (vertical bar graphs) I had to go into edit, then save, in order for the data to refresh and appear. Is this something that happens often with segment reports?

      Lola Gill commented


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