Comparison segment reports stopped working


Hi there – I have 2 reports with simple segmentation based on the user field “organization” – these stopped working 24 hours and are now returning no data. Has something happened?

christinacheng answered

    Hi Lola – the segments are now appearing back in the report – note that for some question types eg word clouds they worked fine. For others (vertical bar graphs) I had to go into edit, then save, in order for the data to refresh and appear. Is this something that happens often with segment reports?

    Lola Gill commented
      Lola Gill 6.97K Rep.

      Are you still seeing this issue? As a first troubleshooting step, I suggest creating a new report and applying the segments there to see if the issue is still presented there.

      Hope this helps!

      Lola Gill answered


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