Compare segments distorting my data

0

Hello, 

 

I have been using the compare segments section in one of my surveys for a while now but i have found it recently (after creating a new report) has been altering the data. All graph will show 100% regardless of the result and the percentage spits are not consistent with the actual results. I know this as a I have logic to only display a question to a certain group yet when that group is filtered the results will change from 67% to 79%? I cannot figure out any reason for this and i have created new reports and set up the question answers segments again and again. 

Please help,

Beth

Lola Gill answered
    0
    Lola Gill 6.46K Rep.

    Without having access to your specific survey/report (other users in the Community can’t access your account), I can only speculate – are you able to post a screenshot of the issue that you are seeing?

    You also might consider reaching out to SurveyGizmo support as they should be able to provide better insight:

    support@sgizmo.com

    or you can live chat per the instructions here:

    https://help.surveygizmo.com/help/chat-with-a-hero

    Cheers!

    Lola Gill answered
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