Colleague has forgotten password but is not being sent an email


Hi there,

My colleague Fiona Hatchard is trying to log into Survey Gizmo however has forgotten her password. She has not received an email to change it.


her contact number is

Please could you help.


Thank you

Admin - SurveyGizmo answered

    Hi Katie,

    Thank you for posting to the SurveyGizmo Community!

    Our Support Heroes can certainly assist with your colleague’s password troubles, but it will be best to do so via a Support Ticket or via Live Chat.

    If Fiona is able to submit a ticket to, our Support Heroes will be able to assist with resetting a password and making sure she gains access to her account.

    Apologies for the trouble! We look forward to hearing from you or Fiona soon!

    Best regards,

    David Domagalski
    Survey Explorer & Documentation Specialist
    SurveyGizmo |

    Admin - SurveyGizmo answered

      Hi Katie,

      I have flagged your posting for the attention of SurveyGizmo Support.  The Community Forum is an open space for SurveyGizmo users share their questions and experience.  Unfortunately no one in the Community can help you with this problem.

      you can contact SurveyGizmo Support yourself at

      BTW – I have removed your colleague’s email address and phone number from the post. 

      Admin - SurveyGizmo commented


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