This evening, my responders have emailed me to tell me that the survey will not submit – when they click ‘Submit’ it brings them back to Q1, only now it’s Q38 and Q2 is Q39 and so on. After answering the first c.5 questions a second time, it accepts the ‘Submit’ instruction but the survey appears in the Results as ‘partially complete’.
How do I fix this?
This is the link:
Thank you, Bri!
I’ve lost data on so many as a result of my stupidity!
I appreciate your help.
It looks like you have a duplicated page in your survey, perhaps you copied it? You can delete this second page with the duplicate questions by clicking the x icon at the top of page 2.
Let me know if you have questions!
SurveyGizmo Customer Experience Team