This evening, my responders have emailed me to tell me that the survey will not submit – when they click ‘Submit’ it brings them back to Q1, only now it’s Q38 and Q2 is Q39 and so on. After answering the first c.5 questions a second time, it accepts the ‘Submit’ instruction but the survey appears in the Results as ‘partially complete’.
How do I fix this?
This is the link:
http://www.surveygizmo.com/s3/3606843/Risk-Management-Research
Colette Kelly
Hi Colette,
It looks like you have a duplicated page in your survey, perhaps you copied it? You can delete this second page with the duplicate questions by clicking the x icon at the top of page 2.
Let me know if you have questions!
Bri Hillmer
Documentation Coordinator
SurveyGizmo Customer Experience Team
Thank you, Bri!
I’ve lost data on so many as a result of my stupidity!
I appreciate your help.
Colette
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My pleasure Colette!
You should still have everyone’s partial responses with the data to the first page. Can you tell me a little more about where you think you lost data?
Bri Hillmer
Documentation Coordinator
SurveyGizmo Customer Experience Team
