We created a Chinese version of the existing English survey. According to the descriptions, the system should check the language of the respondent’s computer and if it is Chinese, then the Chinese version shall be displayed. But this is not the case. Only the English version is shown.
What to do?
The survey checks the language settings of the respondent’s browser and then decides which survey version to display.
The underlying assumption is that your respondents have done the work to set their browser settings correctly. If they have not, then the survey will appear in the default language.
You should check your other language selection options: http://help.surveygizmo.com/help/article/link/share-options-for-translated-surveys. Option #2 may be your best choice.