My company has a master account plus 9 child accounts. When someone enters a child account, they should not be able to see surveys in the master account. This used to hold true but these days, the child accounts seem to have all the same surveys as the master. How do I fix this so that the child accounts only contain the actual survey that the person using the account is working on?
Without being able to view your account, I would have to guess that your survey projects are no longer being assigned to the “child accounts” correctly.
User management is a complex area, so I would suggest that you review the available documentation and videos:
This is a guess based on what I think you mean by the term “child account”. If I have guessed incorrectly please provide more detail, or contact SurveyGizmo Support (https://community.surveygizmo.com/email-a-support-hero/).