I have mistakenly set a number of questions using a checkbox grid when I should have used a radio button grid. When I change the format from one to the other in edit mode a number of rows always drop off. How do I prevent this happening? I have a number od surveys to edit.
Your support team couldn’t replicate the error so could not help me. I amended five more surveys yesterday and the error repeated each time so I had to rebuild the questions again. I don’t have any more to correct but I won’t be making the mistake again!
Thanks for your attention.
@mandhmyersmeco : What you describe sounds very strange indeed! I see that you’ve opened a support ticket as well. This is the best way to get this issue sorted out as they can look at the surveys and questions in question and hopefully find the source of the trouble.
SurveyGizmo Customer Experience Team