How can I categorize 5 rating questions and see an overall score for that category?

0

For example, I have 5 Sales related questions being rated on a 0-10 pt. scale:

Please rate your satisfaction with your sales rep based on the following:

  • Availability
  • Timeliness of response
  • Ability to meet commitments
  • Product knowledge and competence
  • Overall Satisfaction with your sales rep

I can see the individual results for each of these questions in reporting, but I would like to see an overall aggregated score for my set of Sales questions without having to do it manually.  E.g. For sales overall (combination of all 5 questions), the mean score was 9.2.

Dominic Sharpe answered
    0

    There is not a way to combine averages across separate stand-alone questions within SurveyGizmo’s Standard Report.

    Having said that, in the future if you were to combine the 5 questions into one Radio Button Grid (each item would be a row in the grid), you could get an aggregate average that way:

    https://help.surveygizmo.com/help/radio-buttons-grid

    I hope this helps!

    Dominic Sharpe answered
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